Onward Homes Limited (202119348)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202014265)
The complaint concerns: the landlord's response to the resident’s reports of an issue with the upstairs neighbour’s floorboards and associated noise nuisance.
Shepherds Bush Housing Association Limited (202110713)
The complaint is about the landlord’s handling of the resident’s reports of the kitchen being in disrepair.
Soha Housing Limited (202005163)
This complaint is about the landlord’s handling of soundproofing works to the resident’s property.
Sovereign Living Limited (202015350)
This complaint is about: The landlord’s response to the resident’s concerns around the condition of the property’s rear garden; The landlord’s complaint handling.
Wealden District Council (202010105)
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.
Orbit Group Limited (202011022)
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the windows at the property. Response to the resident’s reports of repairs required to the roof at the property. Complaints handling.
Southwark Council (202104866)
This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ reports of mould growth in the bathroom; its decision to place the residents on a register for potentially aggressive customers; the residents’ concerns about estate service charges.
Thames Valley Housing Association Limited (202007961)
The complaint is about the landlord response to the resident’s reports of: The misuse of parking bays. Noise nuisance and antisocial behaviour (ASB).
Wandsworth Council (202112082)
REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]