Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Optivo (202104585)

The complaint is about: The landlord's response to reports of rubbish left in the communal areas, which caused an infestation of flies.

Sanctuary Housing Association (202101582)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated complaint.

Haringey Council (202102332)

The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property.

Haringey Council (202117782)

The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s complaints handling.

Hyde Housing Association Limited (202017326)

The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The level and reasonableness of the service charge.