We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
The complaint is about the landlord’s handling of the resident’s request to be transferred.
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
The complaint is about the landlord’s: Handling of a repair to the resident’s toilet. Complaint handling; specifically how long it took to respond at stage two of the complaints procedure.
The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour.
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
The complaint is about:
The resident complained of delay and poor-quality work by the landlord in its installation of a level access shower.
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her property.