Sanctuary Housing Association (201914691)
This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202003383)
This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows.
Camden Council (202000212)
The resident alleges that damage was caused to his belongings during replacement flooring works organised by the council.
Hackney Housing Co-operative Limited (201816318)
The complaint concerns the resident’s reports of social nuisance and antisocial behaviour and the handling of those reports by their landlord. The complaint concerns the landlord’s handling of repairs and damp issues in the property.
Metropolitan Housing Trust Limited (202005064)
The complaint is about the landlord’s: response to the resident’s reports of no heating in her property, response to the resident’s report of damp and mould in the bathroom of the property, handling of the associated complaint.
Midland Heart Limited (202007704)
The complaint refers to: The landlord’s administration of the resident’s rent account.
Sanctuary Housing Association (202003179)
The complaint is about the landlord’s:
Thirteen Housing Group Limited (201915406)
The complaint is about the landlord’s response to reports of pest infestation.
Birmingham City Council (201915233)
The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s handling of the subsequent formal complaint.
Birmingham City Council (202006409)
REPORT COMPLAINT 202006409 Birmingham City Council 3 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]