Sanctuary Housing Association (202203991)
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Southwark Council (202125200)
The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on the resident’s ability to work; complaints handling.
Cross Keys Homes Limited (202115873)
The complaint is about the landlord’s response to a request for stronger water pressure to the resident’s shower.
Hammersmith and Fulham Council (202112783)
This complaint is about the landlord’s handling of the resident’s move following a fire at her property.
London Borough of Hackney (202111008)
The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well as an increase in temperature in the property from a temporary boiler that was positioned outside.
Longhurst Group Limited (202108534)
The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.
Notting Hill Genesis (NHG) (202108980)
The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling.
Sovereign Network Homes (202015554)
The resident’s complaint is about the landlord’s: communication with him using hard copy correspondence; approach to property management of the estate; and employees’ interactions with him.
Vivid Housing Limited (202012617)
The complaint is about the landlord’s response to the resident’s: Reports about anti-social behaviour (‘ASB’) and dog urine. request for a move.