Home Group Limited (202203575)
The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202012626)
The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of ASB, and; The condition/replacement of windows and doors in the property. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202200741)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at the property. The resident’s request for a decant (temporary move). The resident’s application for a property transfer.
Notting Hill Genesis (202122700)
The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.
Torus62 Limited (202128612)
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
Wandle Housing Association Limited (202125432)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The associated complaint handling.
Yorkshire Housing Limited (202203578)
The complaint is about the landlord’s decision to send a solicitor’s letter to the resident to warn him about breaching an injunction made against him.
Ashfield District Council (202200028)
The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.
Camden Council (202126592)
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
A2Dominion Housing Group Limited (202107046)
The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.