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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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February 2020

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February 2020

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London & Quadrant Housing Trust (202414100)

The landlord did not conduct a sufficiently thorough investigation at stage 1 and failed to acknowledge or appropriately respond to the resident’s escalation request. The complaint process was protracted, lacked clear oversight, and required the resident to repeatedly chase. It also failed to provide a clear plan to bring matters to a timely and lasting resolution. Although the landlord identified generalised learning, it did not set out what steps it intended to take to prevent similar failings in the future.

London Borough of Barking and Dagenham (202438161)

Decision Case ID 202438161 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident’s property is […]

London Borough of Camden Council (202525117)

Decision Case ID 202525117 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]

London Borough of Hackney (202340830)

Decision Case ID 202340830 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a 1-bedroom […]

London Borough of Hammersmith and Fulham (202305309)

Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in […]

London Borough of Lewisham (202501043)

Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a […]

London Borough of Waltham Forest (202525669)

Decision Case ID 202525669 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives at the property […]

London Borough of Wandsworth (202342591)

Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident lives in a block of […]

London Borough of Wandsworth (202436927)

Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident requested service charge documentation on […]

Metropolitan Thames Valley Housing (MTV) (202339747)

Decision Case ID 202339747 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has been a tenant of the […]