Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould, and the associated repairs request to repair her interior doors associated complaint
The complaint is about the landlord's handling of remedial repairs to the bathroom following a leak.
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments in its communication with him.
The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint.
The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .
The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended period. Handling of the resident's queries about the administration charge.
The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the resident’s reports about the conduct of contractors. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.