We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; the landlord’s consideration of the resident’s priority banding.
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property; the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise transference from the property above . The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s administration of the resident’s rent account. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of:
The complaint is about the landlord’s handling of: The resident’s reports of Anti-social behaviour, including noise nuisance. The associated complaint. This Service has also considered the resident’s vulnerabilities.