Abri Group Limited (202205248)
The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bromford Housing Group Limited (202215674)
The complaint concerns the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202101002)
The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.
Clarion Housing Association Limited (202223313)
The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.
Great Yarmouth Borough Council (202201561)
The resident's complaint is about the landlord's handling of a number of works to the property. The landlord’s complaint handling and record keeping has also been considered.
Guinness Housing Association Limited (202121759)
REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202016649)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
Home Group Limited (202118954)
The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.
Hyde Housing Association Limited (202014780)
The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A fire alarm repair. A communal door repair. The resident’s request for replacement flooring after a leak. A boundary fence repair. Paintwork on the exterior of the building. The resident’s reports of dust in the property. The resident’s request for sound proofing due to noise disturbance from a neighbour. The resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
Hyde Housing Association Limited (202102289)
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.