Basildon Borough Council (202115032)
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Basildon Borough Council (202115819)
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
Birmingham City Council (202103379)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of the resident’s concerns about the CCTV cameras attached to the block. The landlord’s complaints handling.
Bolton at Home Limited (202207243)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
Clarion Housing Association Limited (202016549)
The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The resident’s request for a management transfer to another property. The resident’s reports of anti-social behaviour. The resident’s complaint.
Clarion Housing Association Limited (202017611)
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming the tenant. Concerns regarding an electrical inspection. Request for a copy of the tenancy agreement for the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Clarion Housing Association Limited (202106834)
REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Clarion Housing Association Limited (202124883)
The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property.
Clarion Housing Association Limited (202128461)
The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also considered the landlord’s complaint handling.
Guinness Housing Association Limited (201915461)
The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling.