Great Places Housing Group Limited (201913746)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey Council (202005551)
REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Karbon Homes Limited (201906063)
The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.
London & Quadrant Housing Trust (202000937)
The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.
Midland Heart Limited (202000360)
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
North Tyneside Council (201915018)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Orbit Group Limited (201912684)
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
Peabody Trust 2018 (202001588)
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
Peabody Trust 2018 (202007451)
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
Clarion Housing Association Limited (202000626)
The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not addressed all the outstanding repairs or complaint issues by the time of the final response. The landlord provided poor customer service during the repairs and complaint procedure. The cost of the Section 20 works was too high, and the resident had not been consulted about the works or the cost.