Royal Borough of Kensington and Chelsea (202204847)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Chisel Limited (202112550)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
Clarion Housing Association Limited (202114416)
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
Co-op Homes (South) Limited (202012691)
The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop garden; The landlord’s handling of reports of bullying; The landlord’s handling of reports of contractors attending to carry out removal not complying with Covid-19 precautions, and not presenting ID. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202116411)
The resident’s complaint is about the landlord’s handling of the reduction of the height of the property’s hedge .
Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202113684)
The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.
Hammersmith and Fulham Council (202204229)
The complaint concerns: How the landlord handled reports of a blocked and overflowing waste pipe. The associated formal complaint into this matter.
3CHA Ltd (202102081)
The complaint is regarding: The landlord’s handling of the resident’s eviction. The landlord’s response to the resident’s concerns about staff conduct and the level of support offered. The landlord’s response to the resident’s request for compensation. The landlord’s handling of concerns raised regarding information security and confidentiality. This Service has also made a separate finding regarding the landlord’s handling of the resident’s complaints.
Believe Housing Limited (202123042)
The complaint is about the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.