Birmingham City Council (202011461)
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Brent Council (202010755)
The complaint is about the landlord’s response to the resident’s request for a communal sink.
Brent Council (202105638)
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
Bristol City Council (202110758)
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Cannock Chase District Council (202109327)
The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting to clean the dark patch. The Ombudsman has also considered the landlord’s complaints handling.
Ealing Council (202005837)
The complaint is about the landlord’s response to the resident’s reports of disrepair causing maggots to appear in his bathroom. The complaint is about the landlord’s handling of the subsequent complaint.
East Riding of Yorkshire Council (202013275)
The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection and calculation periods; and that it had relied on a clause that was not included in his tenancy agreement when making changes to the rent periods. That it had failed to serve a Notice of Variation. About clause 1.8 of his tenancy agreement. The resident has also complained about the landlord’s complaint handling.