Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Lambeth Council (202104181)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.

Metropolitan Thames Valley Housing (202115414)

The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.

Birmingham City Council (202109066)

The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.

Camden Council (202109853)

The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.

Deptford Housing Co-operative Limited (202117025)

The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.

Gravesham Borough Council (202113158)

The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.