Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Greatwell Homes Limited (202009209)

The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property.

London & Quadrant Housing Trust (202017193)

The complaint is about the landlord’s handling of the resident’s requests for information relating to service charges. The complaint is also about the landlord’s associated handling of the complaint.

Longhurst Group Limited (202108482)

The complaint is about the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation at his property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Network Homes Limited (202113931)

The complaint is about the landlord’s response to the resident’s report of Repairs required to the roof of the property. Repairs required to the window and front door, and the level of compensation awarded in respect of the repairs.

Clarion Housing Association Limited (202015561)

REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]