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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Origin Housing Limited (202004858)

The complaint is about the landlord's handling of: repairs in respect of damp and mould; the subsequent complaint and its offer of compensation in respect of those repairs; the resident’s allegations that the landlord discriminated against him during the license period; the resident’s housing application under Part 6 of the Housing Act 1996; the resident’s reports that his car was damaged on the estate; a rent increase letter from the landlord in March 2021; and additional complaints about another property with another landlord following being rehoused.

Your Housing Limited (202206025)

The complaint is about the landlord’s handling of the resident’s: reports of a mice infestation in her home; reports of damage caused to her floor tiles when the landlord installed a patio door at her home; associated complaint.

Camden Council (202211999)

The complaint is about: The landlord’s handling of leaks from a soil pipe. The landlord’s handling of repairs to the kitchen. The landlord’s handling of the resident’s request for compensation for damaged possessions following the leaks. The landlord’s handling of the complaint.

Clarion Housing Association Limited (202205997)

This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request for a replacement kitchen. The resident’s request for adaptations to a communal door. The associated complaint.

Havering Council (202112338)

The complaint is about: The landlord’s handling of the refurbishment of the balcony at the property. The landlord’s complaint handling.

Home Group Limited (202128240)

  REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Islington Council (202127226)

The complaint is about: The landlord’s decision to lease out a bin storage area on the estate, without consultation. The landlord’s decision not to reduce the rent charged to residents following the leasing of the bin storage area. The landlord’s response to the resident’s concerns about the provision of, and access to, bins on the estate. The landlord’s complaint handling.

Lambeth Council (202111576)

The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property.

London & Quadrant Housing Trust (L&Q) (202010229)

This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s vulnerabilities, health and welfare concerns. Complaint handling. Record keeping.