We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s response to the resident's request for compensation for damage caused by contractors to the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property are her responsibility to repair and, when needed, to replace.
This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to be transferred to another property. associated complaint.
The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The landlord’s complaint handling and the resident’s request for compensation.
The complaint is about the landlord’s handling of: the resident’s request for adaptations to the doors in communal areas of her building. the associated complaint.
The complaint is about the landlord’s response to the resident's concerns relating to: parking issues and information relating to parking, and; parking fines.
The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response to the resident’s reports about hedge cutting and the associated service charge. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the works to remedy the faults found to the gas supply serving the block. Handling of the hot water cylinder installation to the resident’s flat. Response to the resident’s request to install an electric hob. Response to the resident’s queries regarding buy back. Communication to the gas supplier following the isolation of the block’s gas supply.
The complaint is about the landlord’s handling of the resident’s request to be allocated a disabled parking space.
The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.