Aster Group Limited (202300109)
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Arcon Housing Association Limited (202302989)
The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s concerns about asbestos within the property.
Dacorum Borough Council (202329054)
The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Islington Council (202310224)
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling.
London & Quadrant Housing Trust (L&Q) (202217811)
The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation of mice. A repair to a leaking waste pipe and hole in the living room wall. The Ombudsman has also considered the landlord’s record-keeping and complaint handling.
Tower Hamlets Community Housing (202307854)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.
A2Dominion Housing Group Limited (202232693)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
Amplius Living (202226698)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.
Anchor Hanover Group (202303691)
The complaint is about: The landlord’s administration of the service charge account, including the bank account arrangements. The landlord’s handling of the programme for replacing residents’ front doors. The landlord’s handling of repairs and maintenance on the estate prior to the transfer of management, including the resident’s reports of fire safety issues. The resident’s report of the landlord’s refusal to fund new equipment, including garden furniture and items for the guest room. The resident’s report of delays in the landlord providing information and funds as part of the transfer of responsibility for managing the estate. The landlord’s handling of the associated complaints.
Anchor Hanover Group (202306635)
The complaint is about the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown within the external communal areas. an interference with his parcel delivery. of the resident’s decision to decline to meet with it and its subsequent request to access his home for a repair matter. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.