London & Quadrant Housing Trust (202409624)
The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202416492)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
London & Quadrant Housing Trust (202432159)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Hackney (202322782)
The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s complaint handling.
London Borough of Lambeth (202433359)
The complaint is about the landlord’s handling of: A radiator repair. The associated complaint.
Southend on Sea City Council (202438044)
The complaint is about the landlord’s handling of reports of damp and mould.
Broadland Housing Association Limited (202223230)
The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s concerns about the administration of her service charges. the replacement of the resident’s conservatory. the replacement of the resident’s Velux windows. the associated complaint.
Dacorum Borough Council (202405607)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident’s request for reasonable adjustments at his previous property. The landlord’s non-disclosure of ASB reports about the resident’s current neighbour. The landlord’s handling of the resident’s concerns about flooding in the garden of his current property. The landlord’s decision to refer the resident to mental health services. The service of a community protection warning (CPW) on the resident. A staff member declining to visit the resident at home. We have also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202426113)
The complaint is about the landlord’s response to the resident’s reports of noise.
Karibu Community Homes Limited (202427163)
This complaint is about the landlord’s: Handling of multiple repairs to the resident’s property. Handling of the associated complaint.