We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: Section 20 notices; Handling of a balcony design fault; Preparation for compliance with upcoming safety legislation; Response to a heat network consultation; Complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.
The complaint is about: The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s kitchen floor was sinking. The landlord’s complaint handling.
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.