Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Home Group Limited (202113815)

This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing the related complaint.

Leeds City Council (202106083)

The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.

Newham Council (202004315)

The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries about the building insurance.

Thames Valley Housing Association Limited (202118911)

The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.

East Midlands Housing Group Limited (202110368)

This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.

Onward Homes Limited (202119348)

The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.