Gateway Housing Association Limited (202117769)
The complaint is about: The level of compensation offered by the landlord for its handling of a water leak into the resident’s property. The landlord’s record keeping and complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Haringey Council (202115076)
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.
Haringey London Borough Council (202121817)
The complaint is about: The landlord’s response to the resident’s reports about a leak in the property. The landlord’s complaints handling.
Hyde Housing Association Limited (201910669)
The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front door. The landlord’s complaint handling has also been considered.
Hyde Housing Association Limited (202105671)
The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct.
Notting Hill Genesis (202012575)
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
Notting Hill Genesis (202109990)
The complaint is about the landlord’s handling of the resident’s housing application.
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Southway Housing Trust (Manchester) Limited (202006626)
The complaint is about the landlord’s handling of the resident’s request to be transferred.
Torus62 Limited (202102544)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.