One Housing Group Limited (202327023)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202441243)
The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.
Sanctuary Housing Association (202432142)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s concerns about the safety of the electrics in the property. This service has considered the landlord’s complaint handling.
Southern Housing (202421109)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202304283)
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
Thrive Homes Limited (202433023)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.
Vivid Housing Limited (202329409)
The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.
A2Dominion Housing Group Limited (202437727)
The complaint is about the landlord’s handling of a roof leak at the resident’s property.
Clarion Housing Association Limited (202419302)
This complaint is about the landlord’s: Refusal of the resident’s request for permission to install solar panels. Handling of the associated complaint.
Estuary Housing Association Limited (202331300)
REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]