Guinness Housing Association Limited (202112707)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202101528)
The complaint is about the landlord’s response to the resident’s: application for a property transfer; request for temporary accommodation due to ongoing antisocial behaviour (ASB); request for a management transfer. The Ombudsman has also investigated the landlord’s complaints handling as part of the complaint.
Lambeth Council (202104665)
The complaint is about the landlord’s response to the resident’s reports of a leak.
London & Quadrant Housing Trust (202108843)
REPORT COMPLAINT 202108843 London & Quadrant Housing Trust 30 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Optivo (202108225)
This complaint is about: The level of redress the landlord offered the resident in response to delays and failures linked to damp and mould repairs and a related decant; The landlord’s complaint handling.
A2Dominion Housing Group Limited (202120617)
The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling.
Sanctuary Housing Association (202112456)
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
Christian Action (Enfield) Housing Association Limited (202106329)
The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.
Gravesham Borough Council (202117844)
The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the associated complaint.
Habinteg Housing Association Limited (202113654)
The complaint is about the landlord’s: Handling of the resident’s concerns about other residents smoking outside the communal entrance. Handling of the resident’s concerns about communal parking. Complaint handling.