We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to the resident’s former property, including a decant. The landlord’s handling of repairs to the property the resident was transferred to. The landlord’s handling of repairs to the property the resident was transferred to that were reported after completion of the complaints procedure.
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at her property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey.
The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the windows in his property. Communication with the resident about the replacement windows.
The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.
The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system.
The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered the landlord’s complaints handling.
The complaint concerns how the landlord responded to the resident’s repair reports.
This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for reimbursement of costs related to his garden, travel, rent and council tax. The landlord’s handling of the associated complaint.