London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Mount Green Housing Association Limited (202219679)
The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status.
Nottingham City Homes Registered Provider Limited (202209952)
REPORT COMPLAINT 202209952 Nottingham City Homes Registered Provider Limited 20 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202123937)
The complaint is about the landlord’s: Handling of the resident’s request for information on service charges. Complaint handling.
Places for People Homes Limited (202119956)
The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.
TBG Open Door Limited (202202133)
The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Wandle Housing Association Limited (202207924)
The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy agreement. The associated complaint.
Chelmer Housing Partnership Limited (202209244)
The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property condition issues he reported upon moving into his new build property. Roof repairs at the property. The Ombudsman has also considered the landlord’s complaints handling.