Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Wandle Housing Association Limited (202016009)

The complaint is about: The level of the resident’s service charge. The landlord’s handling of external repair and decoration work.

Wandle Housing Association Limited (202112638)

The complaint is about: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of the associated complaint.

West Kent Housing Association (202111894)

The complaint is about the landlord’s handling of the resident’s query regarding the right to buy.

Hammersmith and Fulham Council (202101891)

The complaint is about the landlord’s handling of a door and window repair.

Kingston upon Thames Council (202012378)

This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.

London & Quadrant Housing Trust (L&Q) (202106689)

The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.

Moat Homes Limited (202102664)

This complaint is about the landlord’s handling of: communications with the resident when he attempted to sell his property; the resident’s request to purchase an additional share of his property; the resident’s request for compensation.

Sovereign Housing Association Limited (202115437)

The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.

Thames Valley Housing Association Limited (202110750)

The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.

Worthing Homes Limited (202014706)

This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.