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REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
The complaint is about the increase of service charges.
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. Historic issues of damp in the property since 2014. The landlord’s handling of the resident’s report of a water leak. The impact the condition of the property had on the resident and her family’s health.
The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.
The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and staff conduct complaint handling
The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of the property to the resident without adaptations. The landlord’s handling of adaptations at the property. The landlord’s handling of the associated complaint.
The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of the associated complaint.