Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Shepherds Bush Housing Association Limited (202117057)

The complaint is about the landlord’s: handling of repairs to a manhole cover and toilet. communication with the resident following flash flooding which caused damage to her property. response to the resident’s request that it reimburses her for the cost of replacing personal belongings damaged as a result of the flash flooding. response to the resident’s request for a rent rebate for the period when she was not able to occupy the property following the flood. response to the resident’s request that the landlord replaces the floor tiling in her property. complaints handling.

Sovereign Network Homes (202116990)

  REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Sovereign Network Homes (202122676)

The complaint is about the landlord’s: handling of reports of pigeons getting into the structure of the building. handling of the resident’s concerns about water quality and requests for information relating to water test results. complaint handling.

Stonewater Limited (202206658)

The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.

Vivid Housing Limited (202119844)

The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.

A2Dominion Housing Group Limited (202124470)

The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.

Abri Group Limited (202107780)

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

Accent Housing Limited (202114730)

The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of the complaint.