Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Aster Group Limited (202209004)

                REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022      Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]

Birmingham City Council (201915833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.

Leeds City Council (202117047)

The complaint is about the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden without permission and the removal of the dividing fence.

Notting Hill Genesis (202114947)

The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.

One Housing Group Limited (202118749)

This complaint is about the resident’s reports of the landlord’s handling of:  The level of service charge. The standard of the ground maintenance service paid for by way of service charge. The administration of service charge account. Non-residents parking on the estate. The formal complaint throughout its internal complaints procedure. 

Onward Homes Limited (202201976)

The complaint is about: The landlord’s response to the resident's reports of mould in the property ; The landlord’s response to the resident’s concerns about asbestos; The landlord’s response to the resident's request for a managed move; How the landlord dealt with outstanding work to box in pipes; The landlord’s complaint handling.