We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202411044 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 3 March 2026 Background The resident is vulnerable and has mental health […]
After the resident referred her case to us, the landlord offered £70 to recognise delays in its complaint handling. This sum is in line with our guidance. However, it ought to have made this offer within its formal complaint response.
Decision Case ID 202526719 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 3 March 2026 Background The resident lives in a 3-bedroom bungalow. She reported ongoing damp […]
Decision Case ID 202347132 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident is disabled and lives in a block of flats. […]
Decision Case ID 202431053 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident lived in the 2-bedroom flat […]
Decision Case ID 202415338 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 March 2026 Background The resident complained that there […]
Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March 2026 Background There was a fire at the resident’s property and the fire brigade forced […]
Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident received a rent change letter in May 2024 and […]
Decision Case ID 202318040 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 3 March 2026 Background The resident’s property was damaged following a leak from the property upstairs. […]
Decision Case ID 202515545 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident said she experienced flooding at the property over several years. […]