Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s response to the resident’s reports about:
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.
This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The landlord’s overall management of the servicing of the heat interface units (HIUs). The landlord’s decision to reintroduce a heating and water charge.
The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.
This complaint is about the landlords handling of the resident’s: Reports of overgrown trees depositing debris in his garden. Reports of boiler repairs in October 2020. Request for assistance with the costs of home improvements/disability adaptations. Subsequent formal complaint. Reports of the effects the boiler and tree issues had on his health.
The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the resident’s belongings.
REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects to the communal areas. The residents’ complaint about its poor communication and management of the property. The residents’ concerns raised about the NHBC warranty.