We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with her regarding cyclical maintenance work; and the landlord’s handling of the complaint.
The complaint is about: The landlord’s response to the resident’s report of a roof leak. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.
The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal building; complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence.
The complaint is about the landlord’s response to the resident’s reports about: the immersion heater and loss of hot water. mice issues in the property. a kitchen upgrade.
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
The complaint is about the landlord’s handling of: The resident’s reports of heating and hot water issues in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s rehousing request.