We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property, following a leak from the property above. The associated formal complaint into this matter.
The complaint is about: The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Issues with his boiler and flooding Service charges The landlord’s complaint handling has also been investigated.
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record keeping.
The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling.
The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data breach, and; the landlord’s complaint handling.
This complaint is about the landlord’s handling of refurbishment work at the resident’s property.
The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The landlord’s handling of the resident’s complaint.
REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]