We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
The complaint is about the landlord’s: response to the resident’s request for a replacement front door; complaints handling.
The Complaint is about the landlord’s handling of: The leaseholder’s reports of damp at the property. The leaseholder’s complaint.
The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs.
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour. The related complaint.
The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking area.
The resident complains about: The landlord’s position on removal of items from communal areas; The landlord’s position on the use of a rooftop garden; The landlord’s handling of reports of bullying; The landlord’s handling of reports of contractors attending to carry out removal not complying with Covid-19 precautions, and not presenting ID. The Ombudsman has also considered the landlord’s complaint handling.