We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s reports about the felling of a tree and the subsequent damage caused to the property. The resident’s concerns about the electrics at the property. The resident’s reports of issues with the drains and guttering at the property. This report has also considered: The landlord’s record keeping. The complaint’s handling.
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access her belongings in storage.
The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling.
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of the resident’s concerns about the CCTV cameras attached to the block. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The resident’s request for a management transfer to another property. The resident’s reports of anti-social behaviour. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming the tenant. Concerns regarding an electrical inspection. Request for a copy of the tenancy agreement for the property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.