Westminster City Council (202012451)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wolverhampton City Council (202123355)
The complaint is about the landlord’s response to the resident’s reports of drainage issues at the property.
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Clarion Housing Association Limited (202102177)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s request for pipes in the kitchen to be boxed-in. The landlord’s handling of the resident’s complaints about these matters. The landlord’s record keeping.
Clarion Housing Association Limited (202121057)
The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of inadequate heating in the property. Associated complaint.
Haringey London Borough Council (202116739)
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
Hinckley and Bosworth Borough Council (202109753)
The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; antisocial behaviour (ASB) from his neighbour.
Network Homes Limited (202120408)
The complaint is about the landlord’s response to the resident’s reports about: Allocation of parking bays. Its management of the parking area. The landlord’s complaints handling has also been investigated.
Rochdale Boroughwide Housing Limited (202205649)
The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a staff member and the damage caused to the resident’s personal belongings.
Wandsworth Council (202114577)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance. The landlord’s handling of counter allegations made against the resident. The landlord’s handling of the resident’s request to be transferred.