Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202323307)

The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.

Stonewater Limited (202447159)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.

Teachers’ Housing Association Limited (202430988)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

The Riverside Group Limited (202453289)

The complaint is about the landlord's decision to report property damage to the police.

Yorkshire Housing Limited (202404784)

The complaint is about how the landlord handled the resident’s reports of damp and mould.

B3 Living Limited (202327551)

The complaint is about the landlord’s handling of reports of restricted access to a shared area.

Bolton at Home Limited (202402454)

The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.

Brighton and Hove City Council (202340117)

The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.

Bury Metropolitan Borough Council (202338362)

The complaint is about the landlord's handling of: The resident’s reports of issues with her neighbour. The resident’s queries about the wellbeing charge and concerns about changes to nighttime care provision. We will also consider the landlord’s complaint handling.

Citizen Housing Group Limited (202317398)

The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.