Social Tenant Access to Information Requirements (STAIRs) consultation is now open. 

Take part in the consultation

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Sanctuary Housing Association (202443875)

The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The Ombudsman has investigated the landlord’s complaint handling.

Sandwell Metropolitan Borough Council (202427041)

The resident’s complaint is about the landlord’s handling of her reports of: a leak from her bathroom into the ceiling and lights of the hallway and downstairs toilet. other repairs, in particular damaged internal doors, repairs to the kitchen, and a repair to the stair bannister.

Solo Housing (East Anglia) (202321835)

This complaint is about: The level of support the landlord provided as part of the resident’s license agreement. The cost of the resident’s room.

Southern Housing (202307505)

The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint.

Southern Housing (202330626)

The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to her front door. complaint.

Sovereign Network Group (202437640)

The complaint is about the landlord’s handling of the resident’s concerns of a leak in the property, as well as damp and mould. We have also investigated the landlord’s complaint handling.

Stonewater Limited (202323135)

The complaint is about the landlord’s handling of the resident’s concerns about the standard of its ground maintenance service. The Ombudsman has also considered the landlord’s complaint handling.

The Riverside Group Limited (202318844)

The complaint is about the landlord’s response to the resident’s concerns regarding: Planned upgrade work to his kitchen. Damage to his washing machine. The Ombudsman has also considered the landlord’s complaint handling.