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REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour (ASB) from both parties. The landlord’s handling of the resident’s reports of harassment and bullying during a telephone call with the Housing Officer (HO). The landlord’s handling of the resident’s request for repair to the communal area. The landlord’s handling of the resident’s request for a downstairs toilet. The landlord’s handling of the resident’s request to be transferred to alternative accommodation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.