Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hyde Housing Association Limited (202007370)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.

Lambeth Council (202210024)

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

Lewisham Council (202109734)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.

Newlon Housing Trust (202125837)

The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.

Peabody Trust (202120748)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

Sanctuary Housing Association (202200735)

The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.