We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating to her neighbour’s closed-circuit television (CCTV). The associated complaint.
The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated complaints.
The complaint is about the landlord’s handling of: a leak at the resident’s property. the complaint. We have also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports that the condition of the windows was causing mould.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.