Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Estuary Housing Association Limited (202127401)

The complaint concerns how the landlord handled repairs at the property and the level of compensation it offered.

Home Group Limited (202213632)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of the property. Handling of the associated complaint.

Leeds City Council (202118443)

The complaint is about the landlord’s response to the resident’s request for a repair to broken glazing above her front door.

Leeds City Council (202213963)

The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.

Orbit Housing Association Limited (202210331)

The complaint is about the landlord’s response to the resident’s request for a replacement shed.

Regenda Limited (202126185)

This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint

Wandle Housing Association Limited (202205088)

The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.

Westminster Community Homes Limited (202207674)

The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.

Wythenshawe Community Housing Group Limited (202012877)

The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.

Abri Group Limited (202105835)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.