Stonewater Limited (202231044)
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202218161)
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.
The Guinness Partnership Limited (202218443)
The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.
The Riverside Group Limited (202231255)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202304703)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. A carbon monoxide leak. The Ombudsman will also consider the landlord’s complaint handling.
Thirteen Housing Group Limited (202117526)
This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to be rehoused. Associated complaint.
Thirteen Housing Group Limited (202225861)
The complaint is about the landlord’s handling of reports about staff conduct.
Uttlesford District Council (202209854)
The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the property by the resident; The resident’s reports of neighbour issues; The resident’s concerns about the conduct and communication of individual staff members; Overcrowding in the property. The Ombudsman has also considered the landlord’s complaint handling.
Westminster City Council (202216982)
The complaint is about: The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. The landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202218179)
The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The resident’s reporting of anti-social behaviour (ASB). The resident’s concerns about being informed about who she could and could not let into the building.