We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s concerns around “victimization”. Response to the resident’s concerns around leaks, damp and mould; Response to the resident’s concerns about works to a neighbouring property; Response to the resident’s vulnerabilities, health and welfare concerns; Handling of various repairs including a replacement boiler; Complaint handling.
The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat below. complaint handling.
The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). This Service has also considered the landlord’s: complaint handling. consideration of the resident’s vulnerability.
The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its offer of compensation.
The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s property. The resident’s reports of repairs in the temporary property. The disposal and replacement of the resident’s white goods. The resident’s reports that a tree had been removed from the garden. The resident’s reports that a security light had been removed from the property. The resident’s request for a copy of the landlord’s asbestos report. Communication with the resident. This report also looks at the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.
This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of a flood; Response to the resident’s reports of leaks, damp and mould. The Ombudsman also considered the landlord’s complaint handling.
REPORT COMPLAINT 202207267 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
REPORT COMPLAINT 202228166 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]