We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
The resident’s complaint is about the landlord’s handling of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of a water leak.
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
The complaint is about the landlord’s handling of: Leaks in the property and the associated repairs. The resident’s complaint.
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.