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Onward Homes Limited (202327998)

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Decision

Case ID

202327998

Decision type

Jurisdiction

Landlord

Onward Homes Limited

Landlord type

Housing Association

Occupancy

Assured Tenancy

Date

16 March 2026

Background

  1. The resident raised a complaint with the landlord regarding its handling of a leak to the boiler and a leak from the bathroom. The landlord’s final response addressed both aspects of the complaint and was issued on 8 January 2024. The resident then raised a legal disrepair claim in March 2024 regarding the leak from the boiler and bathroom. As part of the legal disrepair claim, the landlord made a formal settlement offer under part 36 of the Civil Procedure Rules on 25 October 2024. The resident accepted the formal settlement offer.

What the complaint is about

  1. The complaint is about the landlord’s handling of the resident’s reports of leaks.

Our decision (determination)

  1. We have not investigated the resident’s complaint because it is outside our jurisdiction.

Reasons

  1. We cannot investigate issues which are or have been also subject to legal proceedings or where matters at court are connected so closely to the complaint, they cannot be separated. In this case, we can see legal proceedings were issued at court and the resident accepted the landlord’s part 36 settlement offer in January 2025. The matters at court relate to the resident’s complaint of the landlord’s handling of leaks coming from the boiler and in the bathroom. This means we have no power to investigate the complaint.