Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202200735)

The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.

Swan Housing Association Limited (202208879)

The complaint is about the landlord’s handling of the resident’s property transfer application.

The Guinness Partnership Limited (202127883)

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.

The Riverside Group Limited (202204392)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

Wandle Housing Association Limited (202115736)

The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.

Welwyn Hatfield Borough Council (202204677)

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.

London & Quadrant Housing Trust (202107703)

The landlord’s handling of the resident’s reports of blocked drains and sewage ingress. The landlord’s complaint handling.

Peabody Trust (202120604)

The complaint is about the landlord’s: response to the resident’s request for information regarding its contractor’s reports; response to the resident’s request for information regarding her neighbour’s reports; complaints handling.

Shepherds Bush Housing Association Limited (202203085)

The complaint is about the landlord’s response to the leaseholder’s concerns about the service charge.

Wolverhampton City Council (202116971)

The complaint concerns: The landlord's response to concerns about the information provided at signup regarding parking and the suitability of the property. The landlord’s handling of a report about a privacy issue.