Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Brighter Places (202234271)

This complaint is about the level of compensation offered to the resident by the landlord during major repair works.

Bristol City Council (202210537)

The complaint is about: the landlord’s response to the leaseholder’s concerns about parking restrictions in the designated car park. the landlord’s response to the leaseholder’s concerns about roadside parking restrictions. The Ombudsman has also considered the landlord’s complaints handling.

Chisel Limited (202217838)

The complaint is about the landlord’s handling of the resident’s: Request for repairs or replacement of the bathroom and repairs to a broken door lock. The associated complaint.

Clarion Housing Association Limited (202210131)

The resident complained about the landlord’s handling of: her reports that it had not provided a FENSA certificate. the administration and communication about her service charge account. We have also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202219576)

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). A pest infestation. The Ombudsman has also considered the landlord’s complaints handling.

ForHousing Limited (202220869)

The complaint is about: The landlord’s handling of repairs in the property because of damp and mould. The landlord’s handling of the associated complaints.

Golding Homes Limited (202219616)

  REPORT COMPLAINT 202219616 Golding Homes Limited 29 February 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Grand Union Housing Group Limited (202205396)

The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a damp wall in the living room. Damp in the kitchen and bathroom and a bathroom extractor fan. The Ombudsman has also considered the landlord’s record-keeping.