We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works to be carried out. The conduct of the contractors carrying out the work at the property. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs.
The complaint is about; the landlord’s response to the resident’s reports of damp and mould. the landlord’s complaint handling.
The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.
This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping.
This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The resident’s request for an eye level oven in her kitchen.
This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.
The complaint concerns: The landlord’s handling of the resident’s application for a disability adaption to the property. The related complaint.