Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the resident’s reports of staff attending his property without identification or prior notice. complaint handling.
The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent Family Court proceedings, about her occupation of the property.
The complaint is about the response to leaks into the property.
REPORT COMPLAINT 202101286 Haringey Council 27 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.
The complaint is about: The landlord’s response to the resident’s reports of noise nuisance from her neighbour. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.