A2Dominion Housing Group Limited (202216864)
The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Aster Group Limited (202214054)
The complaint is about: The landlord’s response to the resident’s reports about leaking and drafty windows causing damp and mould in the property. The landlord’s response to the resident’s request for a management move.
Bromford Housing Group Limited (202210356)
The complaint is about the landlord’s: handling of requests for repairs to the porch; handling of requests for repairs to the garden path, and; response to requests it make reasonable adjustments when arranging repairs appointments. The Ombudsman has decided to consider the landlord's complaint handling as part of this investigation.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Cross Keys Homes Limited (202118626)
The complaint is about the landlord’s response to the leaseholder’s: Concerns about the communal garden. Objection to the replacement of cladding. Related complaint. Objections to charges for the cost of cladding renewal.
Hackney Council (202213194)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202125636)
The complaint is about: The landlord’s response to the resident’s reports of no heating in the property. The landlord’s response to the resident’s reports of draughts from the windows throughout the property. The landlord’s response to the resident’s request to move. The landlord’s response to the resident’s reports of her daughter being burnt on a storage heater.
Notting Hill Genesis (NHG) (202122911)
The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response to the resident about his service charge arrears. The landlord’s complaint handling.
Peabody Trust (202200039)
This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of the resident’s associated formal complaint.
Anchor Hanover Group (202210054)
The complaint is about the landlord’s: Response to the resident’s reports that the property was too hot. Response to the resident’s reports of traffic noise from outside the property. Response to the resident’s request for a priority transfer to a ground floor flat at the rear of the property. Complaint handling.