Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling of adaptations to the resident’s front door. The landlord’s handling of repairs to a blocked drain in the wet room at the property and to the boiler. The landlord’s complaints handling.
The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.
The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request to complete a management move. Handling of the resident’s reports of Anti-social behaviour (ASB).
The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears (including serving a Notice Seeking Possession for rent arrears issued in September 2019) The landlord’s involvement in the resident’s issues with an energy supplier. The landlord’s assistance with issues relating to damp in the resident’s garage. The landlord’s assistance with issues relating to damp in the brick shed.
The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated complaint handling.
The complaint is about the landlord's handling of the resident’s reports of noise nuisance. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports about repairs.
The complaint is about the landlord’s handling of: A request from the resident. The formal complaint.
The complaint is about the landlord's: Handling of the resident’s request for a new kitchen. Response to the resident’s concerns about asbestos.
This complaint is about the landlord’s handling of